How is the pricing structured for DownTheMemory?
Our pricing is based on the amount of storage you need, ranging from 1 to 100 GB, and the number of devices you want to connect. We also offer a video stream option. You can customize your package using sliders on our pricing page to determine your exact needs and the associated cost.
What are the available device options and their costs?
You can connect various devices to your DownTheMemory account, including Android Mobile, Samsung TV, Android TV, and Alexa. Each device option has a specific monthly cost, as listed on our pricing page.
Is there a free trial or a free package available?
Currently, we offer a free 5GB package as part of a promotional offer. This offer is subject to change, and details can be found on our pricing page.
Can I change my storage capacity or connected devices later?
Yes, you can adjust your storage capacity and modify connected devices anytime. Changes in your package will reflect in your billing from the next cycle.
What is the cost for additional video streaming capacity?
Video streaming capacity is charged separately, and you can select the amount of GB you need using the slider on our pricing page. The cost per GB is displayed there.
Do you offer annual packages and are there any discounts?
Yes, we offer yearly packages which come with a discount rate. You can opt for the yearly package by selecting the checkbox on our pricing page. The discount rate is also mentioned there.
How can I calculate the total price for the services I need?
Our pricing page has an interactive system where you can choose your required storage, streaming, and device options. The total price will be calculated and displayed on the page based on your selections.
How do I proceed with the payment after selecting my package?
After finalizing your package, you can click the "Proceed" button on our pricing page to move forward with the payment process.
Are there any hidden fees or additional charges?
No, there are no hidden fees. The price you see based on your selection is what you pay. Taxes may apply as per local regulations.
Can I upgrade my package to include more devices or storage at any time?
Yes, you can upgrade your package at any time to include more storage or additional devices. The changes will take effect in your next billing cycle.
What happens to my data if I downgrade my storage?
If you downgrade your storage, you will need to ensure that your data fits within the new limit. Data exceeding the storage limit might be inaccessible or subject to deletion.
How do I cancel my subscription?
You can cancel your subscription through your account settings. Please note that cancellations will take effect at the end of your current billing cycle.
How does the storage slider on the pricing page work?
The storage slider on our pricing page allows you to select the amount of storage you need, ranging from 1 GB to 100 GB. The price per GB is calculated and shown dynamically as you adjust the slider.
What is the price per GB for storage and video streaming?
The price per GB for both storage and video streaming is displayed on the pricing page. These prices are updated regularly to reflect the latest rates.
Is there a discount for adding multiple devices?
While we offer competitive pricing for each device, currently we do not have a cumulative discount for adding multiple devices. Each device added to your plan incurs its individual monthly charge.
Can I use DownTheMemory on my Samsung TV?
Yes, you can use DownTheMemory with Samsung TV. There's a specific monthly charge for using DownTheMemory on Samsung TV, which is listed on our pricing page.
What happens when I exceed my storage limit?
If you exceed your chosen storage limit, you will need to upgrade your plan to accommodate the additional data. If not upgraded, you might not be able to upload new files until space is freed up or the plan is upgraded.
How do I check my current plan and usage?
You can check your current plan and usage by logging into your DownTheMemory account. Your dashboard will display your plan details, storage usage, and connected devices.
Are there any long-term contracts for DownTheMemory?
DownTheMemory offers both monthly and yearly subscription plans. There are no long-term contracts, and you can cancel your subscription at any time.
What payment methods are accepted for DownTheMemory subscriptions?
We accept various payment methods including major credit/debit cards and online payment platforms. All payment methods are secure and encrypted for your safety.
Can I access DownTheMemory on multiple devices simultaneously?
Yes, depending on your subscription plan, you can access DownTheMemory on multiple devices, including mobiles, TVs, and voice-assisted devices like Alexa.
Is customer support available for billing and subscription inquiries?
Absolutely! We offer customer support for all inquiries, including billing and subscription-related questions. You can reach us via email, phone, or contact us.
What is the cancellation policy for DownTheMemory?
You can cancel your DownTheMemory subscription at any time. The cancellation will become effective at the end of your current billing cycle, and you will not be charged thereafter.
How often are the prices updated on the pricing page?
Prices are subject to change and are regularly updated on our pricing page to reflect current rates and offers.